Knowledge

Route Schedule list

• Status: The overall status of the route schedule, e.g., New, Started, Finished.
• Status of Stops: Status of individual stops. Shows the percentage of stops in each status such as Done, Cancelled, Skipped (displayed with a colored bar).
• Stops Total: Total number of route points in the Route Schedule.
• Progress: Percentage of stops completed (includes visited, cancelled, and skipped stops) out of the total stops.
• Planned Start Time: The scheduled start time of the Route Schedule. If the schedule is automatically created from a Plan, this defaults to the Plan’s start time.
• Actual Start Time: The real time when the driver starts the route. Recorded when the Start button is pressed on the system or app. It may differ from Planned Start Time due to delays or early departures.
• Planned End Time: The scheduled end time of the Route Schedule. Calculated as Planned Start Time + Planned Duration. This represents the estimated time the route should finish under normal conditions.
• Actual End Time: The actual time when the driver completes the route. Recorded when the Finish button is pressed. This may differ from the Planned End Time depending on service time, traffic, or other factors.
• Planned Duration: Total estimated duration to complete the Route Schedule = Total Travel Time + Total Service Time.
• Actual Duration: The actual time the driver spent traveling and completing the route. Calculated as Actual End Time − Actual Start Time. This reflects the real duration of the route, including travel time, service time at stops, and any breaks taken.
• Planned Distance: Total distance calculated from map data for all points in the route.
• Actual Distance: Total distance actually traveled by the driver, recorded via GPS or tracking device.

Route Schedule Details:

Map Area:

• Displays the route according to the visiting order.
• Numbered markers 1, 2, 3… correspond to the order of visits.

Stop List Panel:

Each stop includes:

• Route Point
• Name
• Address
• Route Point Type
• Planned Arrival Time:
  • For the first stop in the Route Schedule, the planned arrival time is the same as the Planned Start Time.
  • For subsequent stops, the planned arrival time = previous stop’s planned arrival time + previous stop’s Service Time + travel time from the previous stop to the next stop. Example: Hoa Binh Grocery Store planned visit at 10:00 PM → this is the route start time. Planned visit to Phu Hoa Central is calculated as:
    Service Time at Hoa Binh Grocery Store = 15 minutes
    Travel time from Hoa Binh Grocery Store → Phu Hoa Central = 3 minutes ⇒  Planned visit time at Phu Hoa Central = 15 + 3 = 18 minutes → 10:18 PM
    
• Stop Status:
  • Pending: The stop has not been visited yet. The driver has not started the visit at this route point.
  • Skipped: The stop was intentionally skipped and not visited. Reasons can include traffic delays, customer unavailability, or operational decisions.
  • Cancelled: The stop was cancelled and will not be visited. This may occur if the customer requests cancellation, the location is inactive, or other valid reasons.
  • Visit In Progress: The driver is currently visiting this stop. Service or activities at the customer location are in progress.
  • Done: The stop has been successfully visited and all planned tasks (service, orders, collections, etc.) have been completed.

Route Metrics:

• Planned Start Time: The scheduled start time of the Route Schedule. This is the time the route is expected to begin. If the schedule is automatically generated from a Route Plan, it will default to the Plan’s start time.
• Planned End Time: The scheduled end time of the Route Schedule. Calculated as Planned Start Time + Planned Duration. This represents the estimated time the route should finish under normal conditions.
• Actual Start Time: The real time when the driver starts the route. Recorded when the Start button is pressed on the system or app. It may differ from Planned Start Time due to delays or early departures.
• Actual End Time: The actual time when the driver completes the route. Recorded when the Finish button is pressed. This may differ from the Planned End Time depending on service time, traffic, or other factors.
• Stops: Shows the number of stops that have been completed successfully (Done) compared to the total planned stops in the schedule, along with a completion percentage.
• Skipped: The number of stops that were intentionally skipped and not visited during the route. Reasons for skipping can include traffic delays, customer unavailability, or other operational decisions.
• Cancelled: Number of stops cancelled (e.g., customer requested cancellation or location inactive).
• Late Visits: Number of visits later than planned time, system calculates after the schedule is marked as Finished.
• Distance: Distance traveled / Total planned distance (unit: km) system calculates after the schedule is marked as Finished. Distance traveled: based on the distance of the destination and does not include the distance of points marked as Skip
• Travel Time: Actual total travel time during the route, system calculates after the schedule is marked as Finished.

Stop Information

• Service Time: Estimated service time at the customer location, defined when creating the route point. This is the planned duration the driver is expected to spend serving the customer.
• Actual Departure: The actual time the driver finishes the visit at the customer location. Recorded when the visit is marked as complete.
• Reported Time On Site: Total time the driver has spent serving the customer during the visit. This may differ from Service Time if the visit was shorter or longer than planned.
• Break Time: The duration of any breaks taken at the customer location, including the type of break (e.g., Lunch Break, Tea/Coffee Break, Safety/Rest Break, Other).
• Sale Orders: A list of all sales orders associated with the customer at that stop, allowing the driver or manager to track order-related activities during the visit.